Refund and Returns Policy
At Print Habit, every item is made-to-order and customized specifically for you. Due to the personalized nature of our products, we are only able to accept returns or offer replacements in specific cases. That said, we genuinely care about your satisfaction and will always strive to work with you to ensure you’re happy with your experience, our service, and your final product. While we have a formal return policy to guide expectations, we reserve the right to make exceptions on a case-by-case basis when we believe it’s the right thing to do.
When We Accept Returns or Offer Replacements:
We stand by the quality of our products and our work. If your order arrives with any of the following issues, we will gladly provide a replacement:
- An error made by Print Habit during production or fulfillment
- A manufacturer defect in the item(s) received
To initiate a return or replacement for these issues, please contact us within 7 days of receiving your order. Include your order number, photos of the issue, and a detailed explanation. We’ll review your claim promptly and work toward a resolution.
When We Cannot Offer Refunds or Replacements:
Because each product is custom made, we do not accept returns, refunds, or replacements in the following situations:
- Customer-provided artwork errors (e.g., low-resolution files, typos, incorrect dimensions)
- Approval of artwork proofs with mistakes
- Buyer’s remorse or dissatisfaction with design, color, or size when the item was produced according to the approved proof
We strongly encourage all customers to thoroughly review their artwork proofs and product specifications before final approval.
How to Contact Us
If you believe you’re eligible for a replacement, please contact us at:
Email: [email protected]
Subject Line: Return Request – Order #[Your Order Number]
Or use our contact form at: www.printhabit.com/contact
Please include the following in your message:
- Your full name and order number
- A detailed explanation of the issue
- Clear photos showing the problem
Legal Disclaimer
Print Habit reserves the right to deny any return or replacement request that does not meet the criteria outlined in this policy. By placing an order with us, you agree to these terms and conditions.