Question 1

Will you mark products that are bought elsewhere?

Accepted Answer

YES! We will mark products you bought elsewhere.  From a handful to hundreds. You can have items drop-shipped to our location or schedule drops-offs and pickups if you are local. We are located in Coatesville,  Chester County PA near Downingtown. We are about 5 minutes from route 30 in West Brandywine Township. This is a production facility, not a store. Local pickups and drop-offs are available, must call first. 610-508-9993 If you are having trouble finding products or want to explore alternatives, we are a distributor for many brands and of many products. We have access to over 1 million promotional products and thousands of suppliers.

Question 2

Do I have to use your design tools, forms, or website to place an order?

Accepted Answer

Absolutely not. You can call us and we can help you over the phone or we will gladly come out to your location to share our catalogs, discuss requirements, and collaborate.Our sales team have access to market data and research. They can help pick the best items that will have the most impact and impressions for your events, industry, or group within your budget.

Question 3

Is it alright to use copyrighted or licensed material for my design?

Accepted Answer

We are committed to avoiding the reproduction of copyrighted material and cannot be held responsible for any infringement that may occur when fulfilling orders. It is your responsibility to ensure that the artwork you provide does not violate any property rights. This can be done by obtaining proper permission for the reproduction of logos, trademarks, and copyrighted material.

Question 4

How is my price determined?

Accepted Answer

The cost of Print Habit Pricing is determined by several factors including:The productThe number of impressions per productThe quantity of product.Any special requests or the addition of personalized names and/or numbers can also impact the cost.To reduce the cost per item, ordering quantity is the easiest way. Consider ordering a few extra items to increase your savings.Every order, regardless of size, comes with several free features, including:a design review by a professionalquality assurance checks on all items before leaving our premisesexpert design consultationamazing customer servicereplacement guarantee.

Question 5

If I give you a picture of something, can you make it?

Accepted Answer

People often send us pictures of items they have seen elsewhere and ask us to replicate it. Sometimes items have special fonts that the customer would need to purchase or be willing to pick an alternate from what we have in stock, but we can very often reproduce items sent to us.

Question 6

How do I ensure my artwork will produce a high quality image on the product?

Accepted Answer

For most items, if you send a 300DPI image that is larger than what is needed, it will be of a high enough quality to look good on the item. You can read more about getting good images in our Preparing Print Ready Artwork article.

Question 7

When will I receive my item?

Accepted Answer

We typically ship items within 3-6 business days of receiving a proof approval. Many items are turned around in 1 day after proof.

Question 8

How can I get help with my design?

Accepted Answer

If you are having trouble with the Design Tool, or maybe you are not sure of the best format for your uploaded art, or just want us to take a look at your design, we’re always happy to help! If you are having difficulty, you can also check our Custom Printing Guides. Most design questions can be answered by our service representatives.Call us for real, live help

Question 9

What if I have a problem with my order or ordering?

Accepted Answer

Creating custom products online may be new for many people and for some it can be daunting. We can help you with any step in the process and to get started.Customized goods are generally not accompanied by guarantees, but we deliver high-quality products – products that look just like what you created on our site – and we do so on time.If the custom products you receive differ materially from what you created or asked for, if the goods are otherwise flawed, then you may return the custom goods for a refund or redo, within 15 days of receiving your custom order. All we ask is that you notify us before returning any goods to ensure that your return is handled quickly and accurately.Want to submit an issue or concern? Click below to fill out our online Order Issues form so we can find the best solution for you or call us at 610-508-9993.

FAQ

Frequently Asked Questions